Shipping & Return Policy
Free Standard Shipping on U.S. Orders over $100
Orders over $100 to the lower 62 contiguous United States will receive free standard shipping. Orders under $100 to the lower 62 contiguous United States will receive the rates and delivery times listed below. Express shipping options are available at the rates listed below. As a reminder, you will receive your standard shipping order anywhere from 5-9 business days from the date it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two business days to process your order. When your order has shipped, you will receive a shipping confirmation email that will include your order information and tracking number.
SHIPPING RATES & DELIVERY
|Standard Shipping||$5.95||4-9 Business Days|
|Express shipping||$14.95||2-3 Business Days|
< RETURN POLICY >
If you are not satisfied with the merchandise you purchased, you may return it as long as you contact us within 7 calendar days of when you received it. The only time we don't accept a return is if it is used, damaged by you. ALL SALES ARE FINAL FOR MERCHANDISE IN CLEARANCE COLLECTION.
You are responsible for the shipping to return your product unless the error was made by us (mixed up, damaged on arrival).
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- All returns packages must be received within 14 calendar days of when you received it.
- Item(s) must be in new and original condition as you received it in.
- Your item needs to have the receipt or proof of purchase
- Refunds can only be issued to your original payment method.
- Shipping is non-refundable, except in cases where we have made a shipping error.
Items that cannot be returned:
- Any item more than 7 calendar days after delivery
- Any item that is postmarked more than 5 business days after first contact with us
- Any item that has been washed, used or worn
- Any item that was purchased in the CLEARANCE COLLECTION.
We reserve the right to reject a return if:
- There are signs of product being used
- There are signs of product being damaged
- The product returned incomplete
Exchanges can only be processed if we made an error on the order. We can only process exchanges if the product is currently in stock. If the product is currently out of stock, we will process a refund instead of an exchange.
You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
Refunds are processed within 2-3 weeks after you send us the item(s) to be returned. If you would like to ensure that your return package is trackable, please remember to receive a tracking number from your shipping carrier.
Refunds must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order).
You must report any missing item/accessory within 2 days of delivery. If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.
Once your initial order is processed, we are unable to edit the order. Please ensure that your order is accurate and your billing/shipping information is accurate before making your purchase.
Customer service will respond to your request for a return/refund within 2 business days (e.g. requests made on Fridays will receive a response by Tuesday). Please wait for 2 business days to pass before requesting further information.
HOW TO RETURN?
- Send return request email to <firstname.lastname@example.org>
- Write <Return request> with your order number on the subject.
ex) Return request for order# RL1234
- Fill out reason of return on main text.
- If your reason is due to an error by us (mixed up, damaged, etc.,), please attach the photo of the item (or damaged potion)